Complaints

To lodge a complaint please call the Environment Action Line on 1800 061 050

Complaints from residents can be viewed below.


In Progress

The following complaints are currently in progress and being investigated.

Air Quality

Type of complaint: Odours/Emissions
Call received: 18/07/2017 5:43pm

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Flare Noise

Type of complaint: Noise
Call received: 18/07/2017 4:50pm

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Completed

The investigation into the following complaints has been completed.

Ongoing Overnight Forklift Beeping Noise

Type of complaint: Noise
Call received: 23/06/2017 11:30am

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Flare Noise

Type of complaint: Noise
Call received: 26/05/2017 10:00pm

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Noise From Flare

Type of complaint: Noise
Call received: 25/05/2017 1:05pm

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Large Noisy Flare

Type of complaint: Noise
Call received: 25/05/2017 1:04pm

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Flare Noise

Type of complaint: Noise
Call received: 25/05/2017 11:00am

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Large Noisy Flare

Type of complaint: Noise
Call received: 25/05/2017 10:30am

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General Haze

Type of complaint: Odours/Emissions
Call received: 12/05/2017 1:50pm

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Oily Odour

Type of complaint: Odours/Emissions
Call received: 04/04/2017 10:00pm

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Millers Road Chemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 18/03/2017 7:25pm

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Maidstone Street Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 26/02/2017 8:15am

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Roaring Jet Engine Noise

Type of complaint: Noise - Roaring
Call received: 17/12/2016 7:30am

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Gas Odour

Type of complaint: Odours/Emissions - Gas/LPG
Call received: 06/12/2016 3:42pm

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Whooping Noise and Odour

Type of complaint: Noise - Whooshing
Call received: 14/07/2016 7:50am

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Burning Plastic odour

Type of complaint: Odours/Emissions
Call received: 09/06/2016 7:30am

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Styrene type odour

Type of complaint: Odours/Emissions
Call received: 31/05/2016 9:30pm

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Strong chemical smell

Type of complaint: Odours/Emissions - Chemical
Call received: 24/05/2016 8:10pm

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Chemical Smell

Type of complaint: Odours/Emissions - Chemical
Call received: 03/05/2016 3:30pm

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Loud Noise Like a Plane Overhead. Grinding sound.

Type of complaint: Noise - Hammering
Call received: 25/04/2016 9:30pm

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Excessive noise from flaring or operations

Type of complaint: Noise
Call received: 20/04/2016 7:00am

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Petrol Chemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 19/04/2016 2:31pm

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Burning Plastic Odour

Type of complaint: Odours/Emissions - Hot Plastic
Call received: 09/04/2016 10:00pm

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Strong Kerosene Odour

Type of complaint: Odours/Emissions
Call received: 05/04/2016 11:35am

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Petrol - Chemical Smell

Type of complaint: Odours/Emissions - Chemical
Call received: 01/04/2016 3:10pm

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Flare Was very loud from 0230 to 05:00 on Sunday 28th February

Type of complaint: Noise - Roaring
Call received: 02/03/2016 7:36am

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Petrol / Chemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 01/03/2016 1:45pm

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Petrol / Chemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 24/02/2016 10:27pm

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Flare Noise

Type of complaint: Flaring - Noise
Call received: 19/01/2016 11:05pm

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Flare noise

Type of complaint: Noise
Call received: 26/11/2015 10:40pm

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Burning plastic pertrol type odour

Type of complaint: Odours/Emissions - Hot Plastic
Call received: 18/08/2015 9:50pm

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Flare noise

Type of complaint: Flaring - Noise
Call received: 18/08/2015 7:00pm

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Turbine Noise, Fluctuating.

Type of complaint: Noise
Call received: 28/05/2015 9:10pm

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Noise from Flaring or Plant

Type of complaint: Noise
Call received: 25/05/2015 7:30am

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ETP Odour

Type of complaint: Odours/Emissions
Call received: 11/05/2015 8:55pm

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Acetone / Super Glue like Odour

Type of complaint: Odours/Emissions - Nail Polish
Call received: 01/05/2015 7:35pm

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Flare noise & smoke

Type of complaint: Flaring - Noise
Call received: 19/01/2015 4:00pm

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Flare Noise

Type of complaint: Flaring - Noise
Call received: 14/01/2015 8:00pm

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Flare noise & smoke

Type of complaint: Flaring - Noise
Call received: 14/01/2015 5:50pm

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Earthy Refinery type odour

Type of complaint: Odours/Emissions
Call received: 14/12/2014 7:35am

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Plastic, Paint thinner type odour

Type of complaint: Odours/Emissions - Paint Thinners
Call received: 13/12/2014 9:00am

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Styrene odour

Type of complaint: Odours/Emissions - Sweet Gas
Call received: 18/10/2014 6:53pm

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Plastic solvent odour

Type of complaint: Odours/Emissions - Plastics
Call received: 18/10/2014 6:50pm

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Styrene type odour

Type of complaint: Odours/Emissions
Call received: 10/10/2014 8:15am

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Odour and flaring

Type of complaint: Odours/Emissions
Call received: 10/10/2014 3:00am

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2,4-D type odour

Type of complaint: Odours/Emissions - Chemical
Call received: 06/10/2014 9:30pm

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Bad egg odour

Type of complaint: Odours/Emissions - Rotten Eggs
Call received: 20/09/2014 7:25am

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Strong Effluent Treatment Plant Odour

Type of complaint: Odours/Emissions
Call received: 10/09/2014 6:55pm

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Rumbling noise

Type of complaint: Noise - Rumbling
Call received: 08/09/2014 7:20am

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Whooshing noise - Sound like steam

Type of complaint: Noise - Whooshing
Call received: 31/08/2014 9:45am

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Sweet Aromatic Odour

Type of complaint: Odours/Emissions - Sweet Gas
Call received: 22/08/2014 11:45pm

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Flare Noise

Type of complaint: Flaring - Noise
Call received: 03/08/2014 8:43pm

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Flare Noise

Type of complaint: Flaring - Noise
Call received: 03/08/2014 8:35pm

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Effluent Treatment Smell

Type of complaint: Odours/Emissions
Call received: 25/07/2014 5:45pm

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Effluent treatment smell

Type of complaint: Odours/Emissions
Call received: 16/07/2014 4:20pm

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Effluent treatment smell

Type of complaint: Odours/Emissions
Call received: 07/07/2014 5:30pm

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