Type of complaint: Noise -
Call received: 23/01/2024 8:58pm
| Date of observation: | 23/01/2024 8:45pm |
| Date of call: | 23/01/2024 8:58pm |
| Street: | Seagull Avenue |
| Suburb: | Altona |
| Wind direction | South East to East South East |
| Wind Speed | 5 to 10 Knots |
| Investigation result | Plant upset resulted in flaring. |
| Response | Message left with caller at 21:17 (20 minutes after they first called the EAL) to advise that the flaring was due to a process upset, and that plant operations were now returning to normal, with flaring expected to abate shortly. Flare noise was significantly reduced by 21:30. |
| Outcome | Complaint |
| Origin | Qenos Olefins |