Welcome to the website of the Altona Complex Neighbourhood Consultative Group – the ACNCG.
What is the ACNCG?
The ACNCG is a group representing the local community, Chemical companies of the Altona Chemical Complex and the regulators. The ACNCG has an open invitation to the community of Altona and wider Hobson’s Bay residents to join our process.
(ACNCG members form a team to discuss, monitor and resolve issues relating to the health, safety and environment performance of the Complex chemical companies and any concerns that the Hobson’ s Bay and Altona community has about their operation.)
What is the purpose of this website?
This website is a key communication window of the ACNCG providing up to date and contextual information about the performance of the Altona Complex chemical companies.
It provides the community with contact details to seek clarification of any issues they have in relation to the Chemical complex and how to register a complaint with the ACNCG.
(Another feature of this website is that people can register for email notifications of updates to the website including
• Altona Community Complaint investigation results.
• ACNCG meetings and other calendar events.
• ACNCG newsletters and Complex chemical company notifications.
By registering for these updates community members can conveniently remain informed about the environmental performance of the ACNCG chemical companies.)
Brief ACNCG History and our Complaints Line
The ACNCG was established in 1989 to facilitate discussions between the Altona Complex Chemical companies, Altona residents, local council and the regulators. This was to address community concern about the performance of the Complex chemical companies with odour, noise and chemical exposure being the chief concerns.
Initially the ACNCG met monthly as a single group, but after a while subgroups called Environment Monitoring Teams (EMT’s) were set up for each Complex chemical company to allow more in depth reporting and detailed discussion. EMT’s meet up to four times a year while the full ACNCG meet three times a year. The meetings are open forums and form the core of the Altona Chemical Complex’s community consultative process.
The ACNCG established the Environment Action Line (EAL) 1800 061 050 in 1994 to provide immediate response to Altona community complaints. The EAL is manned around the clock and details of all community complaint’s is recorded and investigated which usually includes an immediate follow up visit to the site to investigate. The results of all Altona community complaints is fed back to the complainant and published on the ACNCG website.
ACNCG Contacts
Environmental Action Line
1800 061 050Hobsons Bay Council
03 9932 1000EPA Victoria
1300 372 842In case of emergency call 000
ACNCG Emergency Information
How will you know if there is an Emergency?
You may see it, hear it on the radio or you may get an emergency alert on your phone.
Emergency Alert is the national telephone warning system used by the emergency services to send emergency alert messages to landlines and mobile phones within a defined area about likely or actual emergencies. In the case of an emergency, you may receive a voice message on your landline or a text message on your mobile phone.
In an Altona Chemical Complex emergency you may
- Hear a siren/alarm, loud explosion or emergency vehicles
- Smell a strong chemical odour
- See a large fire or smoke
- Receive an Emergency Alert
Take Shelter Indoors
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In this type of emergency the first thing you should do is go indoors
- Close windows and shut curtains and blinds
- Sheltering inside your home or a building in an emergency provides immediate protection
- Monitor for emergency services advice via Radio 97.4, ABC Channel 2 or Emergency phone alerts
- Cooperate fully with emergency service instructions and Emergency Alerts during the emergency.
Once the ‘all clear’ has been given, it is safe to move outdoors.
Refer to the Hobsons Bay City Council ARE YOU PREPARED FOR AN EMERGENCY Brochure for further information.
Site Alarms
The Altona Complex Companies have site alarms which do not require any response from the community. These site alarms which may occasionally be heard in the community are tested on Tuesday mornings at 8:30 am.
