Complaints

To lodge a complaint please call the Environment Action Line on 1800 061 050

Complaints from residents can be viewed below.


Completed

The investigation into the following complaints has been completed.

Elevated Flaring and Low Frequency Rumbling Noise

Type of complaint: Noise - Rumbling
Call received: 10/05/2019 10:25pm

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Elevated Flaring and Rumbling Noise

Type of complaint: Noise - Rumbling
Call received: 10/05/2019 9:06pm

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High Flare with Jet Engine Noise

Type of complaint: Noise - Jet Engine
Call received: 09/05/2019 10:41pm

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Chemical Like Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 08/03/2019 6:48am

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Steam By Maidstone St

Type of complaint: Odours/Emissions
Call received: 01/03/2019 10:43am

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Petrochemical Odour Detected in Brook Dve Park.

Type of complaint: Odours/Emissions
Call received: 11/02/2019 11:26am

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Petrochemical Odour

Type of complaint: Odours/Emissions
Call received: 11/02/2019 11:26am

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Petrochemical Odour Maidstone St

Type of complaint: Odours/Emissions
Call received: 31/01/2019 12:53pm

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Petrochemical Odour

Type of complaint: Odours/Emissions
Call received: 29/01/2019 12:42pm

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Flare Noise

Type of complaint: Noise
Call received: 28/01/2019 1:11am

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Petrochemical Odour

Type of complaint: Odours/Emissions
Call received: 11/01/2019 8:34am

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Petrochemical Odour Reported Whilst Driving Along Maidstone St

Type of complaint: Odours/Emissions
Call received: 09/01/2019 9:21pm

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Petrochemical Odour Reported Whilst Driving Along Maidstone St

Type of complaint: Odours/Emissions
Call received: 07/01/2019 9:07pm

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Petrochemical Odour Reported Whilst Driving Along Maidstone St

Type of complaint: Odours/Emissions
Call received: 06/01/2019 9:28pm

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Petrochemical Odour Reported Whilst Driving Along Maidstone St

Type of complaint: Odours/Emissions
Call received: 23/12/2018 12:34pm

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Rumbling Noise

Type of complaint: Noise - Rumbling
Call received: 17/12/2018 10:29am

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Petrochemical Odour

Type of complaint: Odours/Emissions
Call received: 16/12/2018 11:17am

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Roaring Noise

Type of complaint: Noise - Roaring
Call received: 05/12/2018 10:12pm

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Petrochemical Odour on Maidstone St near Kororoit Creek Rd

Type of complaint: Odours/Emissions
Call received: 05/12/2018 1:35pm

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Low Frequency Noise

Type of complaint: Noise
Call received: 25/11/2018 5:43am

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Elevated Flaring, Noise and Light

Type of complaint: Flaring - Noise
Call received: 24/11/2018 9:37pm

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Petrochemical Odour

Type of complaint: Odours/Emissions
Call received: 19/11/2018 12:15am

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Odour on Maidstone St Near Railway Line

Type of complaint: Odours/Emissions
Call received: 12/11/2018 10:20pm

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Petrochemical Odour on Maidstone St

Type of complaint: Odours/Emissions
Call received: 12/11/2018 1:22pm

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Petrochemical Odour on Maidstone St

Type of complaint: Odours/Emissions
Call received: 11/11/2018 8:33pm

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Petrochemical Odour Detected

Type of complaint: Odours/Emissions
Call received: 09/11/2018 8:50am

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Flare, Smoke and Petrochemical Odour

Type of complaint: Odours/Emissions
Call received: 08/11/2018 10:36pm

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Petrochemical Odour

Type of complaint: Odours/Emissions
Call received: 08/11/2018 11:57am

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Petrochemical smell

Type of complaint: Odours/Emissions
Call received: 31/10/2018 1:15pm

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Petrochemical odour in Maidstone St

Type of complaint: Odours/Emissions
Call received: 11/10/2018 12:35pm

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Low Frequency Noise

Type of complaint: Noise
Call received: 09/10/2018 10:10pm

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Ongoing Flaring and Loud Noise

Type of complaint: Noise
Call received: 27/08/2018 12:42am

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Extensive Flaring last 15 minutes

Type of complaint: Flaring - Light
Call received: 26/08/2018 9:38pm

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Odour on Maidstone St

Type of complaint: Odours/Emissions
Call received: 24/08/2018 12:22pm

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Petrochemical Odour

Type of complaint: Odours/Emissions
Call received: 22/08/2018 11:27am

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Noise From Flaring

Type of complaint: Noise
Call received: 10/08/2018 7:45pm

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Flare Noise Up and Down

Type of complaint: Noise
Call received: 10/08/2018 3:10pm

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Smell of Plastic Fumes

Type of complaint: Odours/Emissions - Plastics
Call received: 27/07/2018 9:10pm

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Melted Plastic Chemical Smell

Type of complaint: Odours/Emissions - Hot Plastic
Call received: 17/07/2018 9:45pm

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Low Frequency Noise

Type of complaint: Noise
Call received: 11/07/2018 1:30am

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Flare Noise Over Previous Week

Type of complaint: Noise
Call received: 04/07/2018 11:30am

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Flare Smoke, Noise and Odour

Type of complaint: Flaring
Call received: 03/07/2018 8:15am

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Flare Noise

Type of complaint: Noise
Call received: 22/06/2018 11:20pm

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Roaring Noise

Type of complaint: Noise - Roaring
Call received: 20/06/2018 12:30am

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Odour

Type of complaint: Odours/Emissions
Call received: 12/06/2018 10:30am

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Odour

Type of complaint: Odours/Emissions
Call received: 12/06/2018 10:30am

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Odour

Type of complaint: Odours/Emissions
Call received: 12/06/2018 10:30am

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Odour

Type of complaint: Odours/Emissions
Call received: 12/06/2018 10:30am

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Gas Odour

Type of complaint: Odours/Emissions - Gas/LPG
Call received: 06/06/2018 2:45pm

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Pungent Odour

Type of complaint: Odours/Emissions
Call received: 06/06/2018 8:15am

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Flare Noise

Type of complaint: Noise
Call received: 06/06/2018 12:30am

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Flare Noise

Type of complaint: Noise
Call received: 01/06/2018 11:10pm

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Flare Noise

Type of complaint: Noise
Call received: 01/06/2018 11:00pm

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Flare Noise

Type of complaint: Noise
Call received: 01/06/2018 10:45pm

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Flare Noise

Type of complaint: Noise
Call received: 01/06/2018 9:55pm

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Low Frequency Noise

Type of complaint: Noise
Call received: 01/06/2018 4:10am

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Loud Bright Flare

Type of complaint: Noise
Call received: 29/05/2018 10:00pm

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Loud Flare

Type of complaint: Noise
Call received: 29/05/2018 10:00pm

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Low Rumbling Flare Noise

Type of complaint: Noise - Rumbling
Call received: 27/05/2018 2:45pm

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Petroleum Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 05/05/2018 6:07pm

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Bad Odour

Type of complaint: Odours/Emissions
Call received: 05/05/2018 8:39am

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Petrol Chemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 25/04/2018 8:55pm

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Low Frequency Noise

Type of complaint: Noise
Call received: 25/04/2018 2:35am

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Petrol Chemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 22/04/2018 10:24pm

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Odour

Type of complaint: Odours/Emissions
Call received: 12/04/2018 10:50pm

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Petrol Chemical Odour in Maidstone St

Type of complaint: Odours/Emissions - Chemical
Call received: 12/04/2018 1:37pm

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Burnt Petrol Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 10/04/2018 9:05pm

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Petrochemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 09/04/2018 10:31pm

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Sewerage Odour

Type of complaint: Odours/Emissions - Rotten Eggs
Call received: 24/02/2018 3:45pm

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Flare Noise

Type of complaint: Noise
Call received: 13/02/2018 11:40pm

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Chemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 13/02/2018 9:45am

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Petroleum Odour

Type of complaint: Odours/Emissions
Call received: 19/01/2018 12:10pm

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General Plant Noise

Type of complaint: Noise - Rumbling
Call received: 27/12/2017 3:10am

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Flare Noise

Type of complaint: Noise
Call received: 26/11/2017 9:40pm

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Flare Noise

Type of complaint: Noise
Call received: 26/11/2017 12:25am

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Roaring Flare Noise

Type of complaint: Noise - Roaring
Call received: 25/11/2017 3:40pm

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Rumbling Flare Noise

Type of complaint: Noise - Rumbling
Call received: 25/11/2017 3:30pm

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Flare Noise

Type of complaint: Noise
Call received: 23/11/2017 1:00am

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Roaring Noise After 8:30 PM on 3/10/17 and 4/10/17

Type of complaint: Noise - Roaring
Call received: 04/10/2017 10:10pm

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Flare Noise, Brightness & Smoke

Type of complaint: Noise - Roaring
Call received: 02/10/2017 10:00am

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Large Bright Flaring

Type of complaint: Visual
Call received: 01/10/2017 10:00pm

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Large Bright Flaring

Type of complaint: Visual - Other
Call received: 01/10/2017 9:30pm

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Flare Noise

Type of complaint: Noise
Call received: 01/10/2017 9:20pm

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Flare Noise

Type of complaint: Noise - Roaring
Call received: 22/09/2017 2:47pm

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Air Quality

Type of complaint: Odours/Emissions
Call received: 18/07/2017 5:43pm

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Flare Noise

Type of complaint: Noise
Call received: 18/07/2017 4:50pm

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Ongoing Overnight Forklift Beeping Noise

Type of complaint: Noise
Call received: 23/06/2017 11:30am

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Flare Noise

Type of complaint: Noise
Call received: 26/05/2017 10:00pm

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Noise From Flare

Type of complaint: Noise
Call received: 25/05/2017 1:05pm

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Large Noisy Flare

Type of complaint: Noise
Call received: 25/05/2017 1:04pm

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Flare Noise

Type of complaint: Noise
Call received: 25/05/2017 11:00am

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Large Noisy Flare

Type of complaint: Noise
Call received: 25/05/2017 10:30am

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General Haze

Type of complaint: Odours/Emissions
Call received: 12/05/2017 1:50pm

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Oily Odour

Type of complaint: Odours/Emissions
Call received: 04/04/2017 10:00pm

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Millers Road Chemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 18/03/2017 7:25pm

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Maidstone Street Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 26/02/2017 8:15am

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Roaring Jet Engine Noise

Type of complaint: Noise - Roaring
Call received: 17/12/2016 7:30am

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Gas Odour

Type of complaint: Odours/Emissions - Gas/LPG
Call received: 06/12/2016 3:42pm

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Whooping Noise and Odour

Type of complaint: Noise - Whooshing
Call received: 14/07/2016 7:50am

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Burning Plastic odour

Type of complaint: Odours/Emissions
Call received: 09/06/2016 7:30am

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Styrene type odour

Type of complaint: Odours/Emissions
Call received: 31/05/2016 9:30pm

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Strong chemical smell

Type of complaint: Odours/Emissions - Chemical
Call received: 24/05/2016 8:10pm

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Chemical Smell

Type of complaint: Odours/Emissions - Chemical
Call received: 03/05/2016 3:30pm

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Loud Noise Like a Plane Overhead. Grinding sound.

Type of complaint: Noise - Hammering
Call received: 25/04/2016 9:30pm

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Excessive noise from flaring or operations

Type of complaint: Noise
Call received: 20/04/2016 7:00am

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Petrol Chemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 19/04/2016 2:31pm

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Burning Plastic Odour

Type of complaint: Odours/Emissions - Hot Plastic
Call received: 09/04/2016 10:00pm

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Strong Kerosene Odour

Type of complaint: Odours/Emissions
Call received: 05/04/2016 11:35am

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Petrol - Chemical Smell

Type of complaint: Odours/Emissions - Chemical
Call received: 01/04/2016 3:10pm

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Flare Was very loud from 0230 to 05:00 on Sunday 28th February

Type of complaint: Noise - Roaring
Call received: 02/03/2016 7:36am

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Petrol / Chemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 01/03/2016 1:45pm

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Petrol / Chemical Odour

Type of complaint: Odours/Emissions - Chemical
Call received: 24/02/2016 10:27pm

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Flare Noise

Type of complaint: Flaring - Noise
Call received: 19/01/2016 11:05pm

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Flare noise

Type of complaint: Noise
Call received: 26/11/2015 10:40pm

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Burning plastic pertrol type odour

Type of complaint: Odours/Emissions - Hot Plastic
Call received: 18/08/2015 9:50pm

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Flare noise

Type of complaint: Flaring - Noise
Call received: 18/08/2015 7:00pm

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Turbine Noise, Fluctuating.

Type of complaint: Noise
Call received: 28/05/2015 9:10pm

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Noise from Flaring or Plant

Type of complaint: Noise
Call received: 25/05/2015 7:30am

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ETP Odour

Type of complaint: Odours/Emissions
Call received: 11/05/2015 8:55pm

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Acetone / Super Glue like Odour

Type of complaint: Odours/Emissions - Nail Polish
Call received: 01/05/2015 7:35pm

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Flare noise & smoke

Type of complaint: Flaring - Noise
Call received: 19/01/2015 4:00pm

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Flare Noise

Type of complaint: Flaring - Noise
Call received: 14/01/2015 8:00pm

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Flare noise & smoke

Type of complaint: Flaring - Noise
Call received: 14/01/2015 5:50pm

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Earthy Refinery type odour

Type of complaint: Odours/Emissions
Call received: 14/12/2014 7:35am

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Plastic, Paint thinner type odour

Type of complaint: Odours/Emissions - Paint Thinners
Call received: 13/12/2014 9:00am

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Styrene odour

Type of complaint: Odours/Emissions - Sweet Gas
Call received: 18/10/2014 6:53pm

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Plastic solvent odour

Type of complaint: Odours/Emissions - Plastics
Call received: 18/10/2014 6:50pm

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Styrene type odour

Type of complaint: Odours/Emissions
Call received: 10/10/2014 8:15am

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Odour and flaring

Type of complaint: Odours/Emissions
Call received: 10/10/2014 3:00am

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2,4-D type odour

Type of complaint: Odours/Emissions - Chemical
Call received: 06/10/2014 9:30pm

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Bad egg odour

Type of complaint: Odours/Emissions - Rotten Eggs
Call received: 20/09/2014 7:25am

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Strong Effluent Treatment Plant Odour

Type of complaint: Odours/Emissions
Call received: 10/09/2014 6:55pm

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Rumbling noise

Type of complaint: Noise - Rumbling
Call received: 08/09/2014 7:20am

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Whooshing noise - Sound like steam

Type of complaint: Noise - Whooshing
Call received: 31/08/2014 9:45am

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Sweet Aromatic Odour

Type of complaint: Odours/Emissions - Sweet Gas
Call received: 22/08/2014 11:45pm

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Flare Noise

Type of complaint: Flaring - Noise
Call received: 03/08/2014 8:43pm

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Flare Noise

Type of complaint: Flaring - Noise
Call received: 03/08/2014 8:35pm

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Effluent Treatment Smell

Type of complaint: Odours/Emissions
Call received: 25/07/2014 5:45pm

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Effluent treatment smell

Type of complaint: Odours/Emissions
Call received: 16/07/2014 4:20pm

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Effluent treatment smell

Type of complaint: Odours/Emissions
Call received: 07/07/2014 5:30pm

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