Welcome to the website of the Altona Complex Neighbourhood Consultative Group – the ACNCG.

What is the ACNCG?

The ACNCG is a group representing the local community, Chemical companies of the Altona Chemical Complex and the regulators. The ACNCG has an open invitation to the community of Altona and wider Hobson’s Bay residents to join our process.

Read more

What is the purpose of this website?

This website is a key communication window of the ACNCG providing up to date and contextual information about the performance of the Altona Complex chemical companies.

It provides the community with contact details to seek clarification of any issues they have in relation to the Chemical complex and how to register a complaint with the ACNCG.

Read more

Brief ACNCG History and our Complaints Line

Read more

View All


View All

Recent Notifications

There are no recent notifications

ACNCG Contacts

Environmental Action Line
1800 061 050
Hobsons Bay Council
03 9932 1000
EPA Victoria
1300 372 842

In case of emergency call 000


ACNCG Emergency Information

How will you know if there is an Emergency?

You may see it, hear it on the radio or you may get an emergency alert on your phone.

Emergency Alert is the national telephone warning system used by the emergency services to send emergency alert messages to landlines and mobile phones within a defined area about likely or actual emergencies. In the case of an emergency, you may receive a voice message on your landline or a text message on your mobile phone.

In an Altona Chemical Complex emergency you may

  • Hear a siren/alarm, loud explosion or emergency vehicles
  • Smell a strong chemical odour
  • See a large fire or smoke
  • Receive an Emergency Alert

Take Shelter Indoors

  • In this type of emergency the first thing you should do is go indoors
    • Close windows and shut curtains and blinds
  • Sheltering inside your home or a building in an emergency provides immediate protection
  • Monitor for emergency services advice via Radio 97.4, ABC Channel 2 or Emergency phone alerts
  • Cooperate fully with emergency service instructions and Emergency Alerts during the emergency.

Once the ‘all clear’ has been given, it is safe to move outdoors.

Refer to the Hobsons Bay City Council ARE YOU PREPARED FOR AN EMERGENCY Brochure for further information.

Site Alarms

The Altona Complex Companies have site alarms which do not require any response from the community. These site alarms which may occasionally be heard in the community are tested on Tuesday mornings at 8:30 am.

ACNCG Corporate Membership