Welcome to the website of the Altona Complex Neighbourhood Consultative Group – the ACNCG.
The ACNCG is a group representing the local community, Chemical companies of the Altona Chemical Complex and the regulators. The ACNCG has an open invitation to the community of Altona and wider Hobson’s Bay residents to join our process.
(ACNCG members form a team to discuss, monitor and resolve issues relating to the health, safety and environment performance of the Complex chemical companies and any concerns that the Hobson’ s Bay and Altona community has about their operation.)
This website is a key communication window of the ACNCG providing up to date and contextual information about the performance of the Altona Complex chemical companies.
It provides the community with contact details to seek clarification of any issues they have in relation to the Chemical complex and how to register a complaint with the ACNCG.
(Another feature of this website is that people can register for email notifications of updates to the website including
• Altona Community Complaint investigation results.
• ACNCG meetings and other calendar events.
• ACNCG newsletters and Complex chemical company notifications.
By registering for these updates community members can conveniently remain informed about the environmental performance of the ACNCG chemical companies.)
The ACNCG was established in 1989 to facilitate discussions between the Altona Complex Chemical companies, Altona residents, local council and the regulators. This was to address community concern about the performance of the Complex chemical companies with odour, noise and chemical exposure being the chief concerns.
Initially the ACNCG met monthly as a single group, but after a while subgroups called Environment Monitoring Teams (EMT’s) were set up for each Complex chemical company to allow more in depth reporting and detailed discussion. EMT’s meet up to four times a year while the full ACNCG meet three times a year. The meetings are open forums and form the core of the Altona Chemical Complex’s community consultative process.
The ACNCG established the Environment Action Line (EAL) 1800 061 050 in 1994 to provide immediate response to Altona community complaints. The EAL is manned around the clock and details of all community complaint’s is recorded and investigated which usually includes an immediate follow up visit to the site to investigate. The results of all Altona community complaints is fed back to the complainant and published on the ACNCG website.
In October 2017 contractors from Coffey Environments Pty Ltd will be out in the northern part of Altona sampling groundwater. This regular monitoring work is being done on behalf of Dow Chemical to help assess the performance of groundwater remediation systems in place on the company’s manufacturing site.
If you have any questions or for more information please contact:
Taimor Hazou at Dow Chemical, Public Affairs
+61 3 9956 7593 or email@example.com
Qenos has completed the maintenance of the Olefins site SCAL-1 plant over the weekend of 7th and 8th October and will be restarting the plant over the next two to three days.
The flare will be in operation during the start up and will be managed to minimise the community impact.
Flares are used to safely burn waste gases which cannot be recovered or recycled in the processing plants. Further information about flares at Altona can be found on the Qenos website
Qenos Olefins site has experienced two elevated flaring events in the past week that will have been observed by the community. On Wednesday 27th of September there was some flaring when a section of the SCAL-1 plant was shutdown for some unplanned maintenance. (The plant is yet to be restarted).
On Sunday 1st October at 8:45pm the SCAL-2 plant's production went off specification and was diverted to the flare until 11.20 pm when it returned to specification. This flaring was very bright with the atmospheric conditions creating a glow in the sky in the Altona region. Qenos received four calls to the Environmental Action Line about the flaring.
The timing of the SCAL-1 plant restart which will require some flaring is still to be determined. An update will be provided with the restart timing.
Flares are used to safely burn waste gases which cannot be recovered or recycled in the processing plants.
You may see it, hear it on the radio or you may get an emergency alert on your phone.
Emergency Alert is the national telephone warning system used by the emergency services to send emergency alert messages to landlines and mobile phones within a defined area about likely or actual emergencies. In the case of an emergency, you may receive a voice message on your landline or a text message on your mobile phone.
Once the ‘all clear’ has been given, it is safe to move outdoors.
Refer to the Hobsons Bay City Council ARE YOU PREPARED FOR AN EMERGENCY Brochure for further information.
The Altona Complex Companies have site alarms which do not require any response from the community. These site alarms which may occasionally be heard in the community are tested on Tuesday mornings at 8:30 am.